EETEE Clothing Pvt. Ltd

Shipping and Returns

Domestic Shipping:

WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 12 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

While we strive to deliver products to our buyers within a week of their placing an order , unforeseen delays can occur on account of public holidays or in an event when the buyer address is of a remote or rural location.

International Shipping:
International shipping is currently not available with us. We will update you in case there’s any development in this regard.

Tracking: e-mail containing your package tracking information will be sent after the package has been shipped.
Please mail us at ecommerce@eetee.in if you got any questions.     

 

Cancellation of Order by User

After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. The state “pending” indicated that the order has not been shipped. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. However, EETEE has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by EETEE and accept EETEE’s decision regarding the cancellation.

In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.

Cancellation of Order by EETEE Clothing Pvt. Ltd.
EETEE Clothing Pvt. Ltd. reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by EETEE Clothing Pvt. Ltd. for re-delivery shall be claimed from the User.

 

 

 

Replacement/ Return Policy by EETEE

In 14 days except the following:
1. Products customized for the buyer, at the request of the buyer.
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Simply contact us on ecommerce@eetee.in, and we will take up your requests!

Our Return Policy:
• Replacement request must be made within 14 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of custom-made non-perishable items, neither EETEE nor our enabling partners will be able to accept any returns or replacement of such items.

Refund Policy by EETEE

Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final. (Refund/ Exchange/ Replacement)
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.

• Shipping cost will be deducted from the refund value (maximum upto Rs. 60) in case the parcel is rejected or undelivered due to reasons caused by the buyer.